Frequently Asked Questions

Why would you sell on ETH10k?

ETH10k is on a mission to empower local traders, business owners or companies, to own an online store, with premium features, that ensures a seamless experience for online shoppers, from the point of purchase to delivery. It is within our desire and vision to create an enabling environment where commerce thrives, providing secured environment for both customers and vendors, in the best and easiest way possible.

How do I open a website on ETH10k platform?

You do not to have to open or pay to own a website, ETH10k avails you a customized website with premium features as soon as you register as a vendor on the platform and pay the application marketplace fee.

What Business Plans are available on ETH10k platform and what are the applicable condition?

There are Four Business Plans.

Bronze Plan comes with opportunity to post 25 products on your website at a N1k monthly or N10k yearly rmarketplace fee and transaction fee @ 8%

Gold Plan comes with opportunity to post 50 products on your website at a N2k monthly or N20k yearly rmarketplace fee  and transaction fee @ 7%

Diamond Plan is loaded with space to post 100 products on your website at a N3k monthly or N30k marketplace fee  and transaction fee @ 6%

Platinum Plan, the ultimate plan, enables uploaded of unlimited number of products and attracts a N5k or yearly marketplace fee and transaction fee @4%

Do you have minimum and maximum transaction fees chargeable?

ETH10k has fixed a minimum and maximum transaction fees at N250 and N10,000 respectively.

What is the minimum product price listable on the ETH10k platform?

ETH10k does not fix minimum product price on the platform

What other benefits are available to me if I open a store on ETH10k platform?

There are so many benefits which include among others:

Connecting you with millions of customers

Giving you a custom online store

Getting massive traffic to your store

Having access to 500+ product categories to pick from

Your store will be found by customers within your location on Google map

You will enjoy automatically calculated shipping rates

There is Real-time vendors support

We are a multivendor marketplace in 9500 Cities across Nigeria.

How will I know if my application has been delivered for verification?

You will receive a mail like this:

Dear Potential Vendor on ETH10k platform.

We have received your Vendor Registration Form for enrollment on ETH10k Multivendor Marketplace. We shall review your application in line with our Vendor Acceptance Criteria and shall communicate the outcome to you within 24hrs.

What if my application is rejected, how will I be informed?

You will receive an email like this from us:

Dear Prospective Vendor,

We regret to inform you that your application has been rejected due to the reason(s) as stated.

Please note that, you will be expected to remedy the issue(s) and re-submit your application.

Why is Business Logo mandatory on ETH10k platform?
Logo is a unique identifier as well as brand identity. Your website carries your Logo as a brand identifier. Where you do not have a logo, ETH10k can arrange for a logo for you at the cost of N5,000.
What are the reasons why my application can be rejected?

Your application may be rejected because of one or all the reasons listed below:

1. Passport Photograph not legible or not attached.

2. Expired Identification Document (ID) or ID not attached.

3. Utility Bill not valid for the business location or not attached.

4. Identification Document not legible or expired or not attached.

5. Utility Bill not legible or not attached.

6. Business registration document, as may be applicable, not attached.

How will I know if my application has been approved?

You will receive an email like this:


Your application for registration as a vendor on the ETH10k Multi-Vendor Marketplace has been approved. Your Vendor Administration login profile shall be advised within the next 24hours.

What happens if I do not have a logo and I want to register on the platform?

ETH10k will facilitate for you to have a logo at a negotiated and highly subsidized rate of N5,000. You will just send, ‘request for Logo’ to: stating the name of your business and the major line of your products to be sold on the platform.

How do I get settled for sales I make on platform

You will be settled 2 business days after the order has been delivered to the customer.

What can be deducted from the order proceeds?
Settlement shall be made net of applicable transaction fee and any outstanding marketplace fee
How can I reach ETH10k support team?

Our Vendor Support can be reached on WhatsApp call/chat number is +234 701 923 2193 while email address is: or